How to Build a Vendor Scorecard That Drives Better Pricing and Service

You sign a contract with a new supplier and feel an immediate wave of relief. They promise stellar service, rapid delivery times, and highly competitive pricing. The first few months run smoothly. The parts arrive on schedule. The invoices match the quotes perfectly. Because the friction disappears, you eventually stop paying close attention to the relationship. You focus your energy on putting out other fires inside your company.